PLEASE NOTE: During busier times (new releases, discounts, etc), we are unable to accommodate any special requests or combining of orders.
Thank you for shopping with us! Getting your goodies to you quickly and correctly is important to us, but there may be a few things you are wondering about.
Actual shipping charges , of items will be calculated at check out.
International - Canada
Most orders are shipped USPS / Canada Post - International First Class (not including customs)
Actual shipping charges for our products and Collections and other items will be calculated at check out.
International - all other countriesEstimated shipping costs will show in your cart and the final shipping will be on your invoice before you confirm your order.
ADDRESS: Please check your receipt to ensure that your address is correct. Unfortunately, we can not be held responsible for incorrect addresses entered by customers. If you enter and incorrect address and your package comes back to us, we will re-ship to your correct address and charge for a second shipping accordingly.
Unfortunately, we can not be held responsible for incorrect addresses entered by customers. If you enter and incorrect address and your package is delivered to a different address you need to contact USP and or USPS immediately. We do not have access to USP or USPS and we cannot give you any information.
SHIPPING: Your order will ship in 2 - 3 business days.
TRACKING: You will get a shipping confirmation and tracking number when your package heads out the door. Please expect 3 - 5 business days for delivery in the US.
Please save your tracking e-mail for reference. We are not responsible for packages once they leave our warehouse, so please contact your shipping provider with any questions or concerns.
INTERNATIONAL ORDERS: We are SO happy to ship worldwide! Some international locations may add additional fees and taxes. Please check your local rules and regulations.
We want you to be happy with your purchase!
You may return unopened and unused product for a store credit within 14 days of receiving the product.
Items will be allowed to be returned only for any manufacturing defect. You must contact us first for a Return Authorization Number. Please contact us within 7 days of receiving your (product (s) and email us a picture of the packaging that it arrived in and contents.
Shipping costs on returns are the responsibility of the customer, unless product is defective.
Returned items should be packaged securely and shipped with tracking or delivery confirmation. We cannot process returns for items which arrive damaged or are lost in transit.
If you receive a defective product contact us within 7 days of receipt.
FAQs:My tracking number isn’t working, what should I do?
We know that you are excited for your products to arrive, we are too! It may take 24-48 hours for your shipment to process and tracking is not always updated daily, so just check back the next day.
How long will it take for my products to arrive?
Once you receive confirmation of your shipment you can expect your box to arrive anywhere from 3-5 business days in the US. International shipping may take longer (up to 6 - 8 weeks) and depends on each country and customs. Once your order leaves our warehouse, we don't get any updates other than what is on your tracking. Please contact the carrier with any questions about tracking. They will have more information about your package than we do.
My tracking says that my box has been delivered, but it hasn’t. What do I do?
Please contact your post office immediately. Occasionally, a package is marked delivered and it doesn't actually arrive for a day or so. It's best to contact your PO immediately so they can look for your package and intercept it if it hasn't been delivered before it gets lost or sent back (EEECK!).
Unfortunately, we can not be held responsible for your delivered packages.
If you have a notification that it was delivered but is nowhere to be found contact your neighbors and ask if they took the package for you. If you still to not have the package you need to contact UPS and or USPS and find out who, when and where delivered your package. We cannot be held responsible for lost packages and cannot be of help as we do not have access to UPS and USPS.
My box hasn’t arrived, who do I contact?
If it has been more than 10 days and your tracking number doesn't show movement, please let us know by contacting us here.