FAQ

Orders are UP TO 48 hrs processing Time! During non show and non holiday seasons.

If you need to know where your package is and if it was shipped?

When checking out via the shopping cart, your contact phone number and/or email is a must, before finalizing your cart. You will be sent receipt for your order after you check out. In most cases your order will be shipped within 48 hours or less, unless any one of your ordered items is a pre-order product and has a later expected ship date. As soon as your order is processed in our system, You will be notified that postage has been created. You will receive another notification when the item in in possession of the carrier and will be given a tracking number. Check your spam folder if you don't receive notifications as new mail. You can track your package through the carrier system using you tracking number.

The processing time does not include Shipping time.

If you order priority shipping, that is a shipping service paid to and provided by the carrier. Once it is in the possession, and scanned by the carrier, the priority delivery time is controlled by the carrier.

There will be no shipping during Oct 10th-15th. All shipping will resume once we are back from the Jersey shore cookie show on October 16th https://www.jerseyshorecakeshow.com/
Email responses will be limited during October 10th-16th

If your package shows as delivered via email notifications, to your home and is not there?

Please check with your neighbors as 10 out of 10 that's the case.
If your package turns up missing, you will need to contact the carrier UPS or USPS, and file a claim with them asap. They know when and where your package was delivered and are the right people to help you. Once your package leaves our hands and is with the carrier, we are no longer responsible for it getting to you.

If packages was delivered to wrong address?

We are not responsible for wrong address being keyed during your check out process. Once your contact information is in our ordering system, it is automatically sent to the carrier and not inputted by us manually on our end. Even though your phone contact is optional, it speeds up clarifying any address or delivery complications.

Bad Addresses: if an order is returned to Three Sweet Chicks due to incorrect address information provided by customer, customer is responsible for paying new postage for order to be reshipped to correct address.

If your package is damaged and/or products are damaged while in possession of carrier.
We are not responsible for carriers damaging packages. If you received a damage box and/or products, please contact your carrier to get a full refund of your purchased items as well as your shipping costs. You can place your order again and we can expedite the processing for you.

Defective product.
Items will be allowed to be returned only for any manufacturing defect. You must contact us first for a Return Authorization Number. Please contact us within 7 days of receiving your product(s) and take a picture of the box and contents. We will make sure to make it right for you. Thank you for your support.